Privacy Policy

1. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

• Contact details: Name, email address, and phone number when you submit a ticket booking inquiry or use the contact form.
• Booking details: Your selected draw, ticket count, and any message you provide.
• Payment proof: If you upload a payment screenshot to confirm a booking, we receive the uploaded image file.
• Account information: If you register, we store your registration details.
• Claims information: Bank details and identity information submitted via the prize-claim form, used solely to forward your claim to the relevant authority or agent.

b) Information Collected Automatically

• Usage data: IP address, browser type, device information, referring pages, and the pages you visit.
• Cookies and similar technologies: As described in Section 3 below.

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your booking inquiries and contact requests.
• Forward booking details and claims to authorized agents or relevant authorities.
• Send you confirmation emails and service-related notifications.
• Display lottery results and enable ticket-number verification.
• Monitor and improve website performance, security, and user experience.
• Detect, prevent, and address technical issues, fraud, or misuse.
• Comply with applicable legal obligations.

We do not use your information to facilitate gambling or to process wagers. The online sale of Kerala State Lottery tickets is not authorized; our role is limited to information publishing and forwarding booking inquiries to authorized agents.

3. Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies for the following purposes:

• Essential cookies: Required for the website to function correctly, such as maintaining your session and remembering form inputs.
• Preference cookies: Remember your settings and choices to improve your experience.
• Analytics cookies: Help us understand how visitors interact with the site so we can improve it (see Section 4).
• Advertising cookies: Used by Google AdSense and other advertising partners to display relevant ads (see Section 5).

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of the website. Most browsers also allow you to opt out of personalized advertising from major ad networks.

4. Analytics

We may use Google Analytics and similar analytics services to collect and analyze usage data such as page views, session duration, traffic sources, and general geographic location. These services use cookies to gather information and help us understand website usage. The data collected is aggregated and used in an anonymous manner to improve our services. You can review Google’s privacy practices and opt out at Google’s privacy page or by using the Google Analytics Opt-out Browser Add-on.

5. Google AdSense and Advertising

This website uses Google AdSense, a service provided by Google that allows us to display advertisements and earn revenue. Google AdSense uses cookies (including the DoubleClick DART cookie) to serve ads based on your prior visits to this and other websites. Specifically:

• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet.
• You may opt out of personalized advertising by visiting Google Ads Settings.
• You can also opt out of third-party vendors’ use of cookies for personalized advertising by visiting www.aboutads.info.

Third-party advertising vendors and ad networks may also serve ads on our site. These vendors may use cookies to measure ad effectiveness and provide more relevant content. We do not control these third-party cookies. For details, please review the respective privacy policies of these providers.

6. Third-Party Services

We may work with trusted third-party services that help us operate the website, including:

• Advertising networks (e.g., Google AdSense, Meta/Facebook Ads).
• Analytics providers (e.g., Google Analytics, Meta Pixel).
• Email and communication tools for sending booking confirmations.
• Hosting and infrastructure providers that store and deliver our content.

These third parties may collect, use, and disclose your information under their own privacy policies. We encourage you to review their policies. We are not responsible for the privacy practices or content of third-party services, and you interact with them at your own risk.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted session handling, restricted database access, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We will notify affected users and relevant authorities of any data breach in accordance with applicable legal requirements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Booking inquiries and contact messages are typically retained for the duration of the relevant draw cycle plus a reasonable administrative period. You may request deletion of your data as described in Section 9.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out: Opt out of personalized advertising and certain marketing communications.
• Withdraw consent: Withdraw consent for processing that relies on your consent.
• Objection: Object to certain processing of your data.

To exercise any of these rights, please contact us at support@keralalotterymegadraw.in. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy

This website is not directed at children under 18 years of age, as lottery participation requires participants to be at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

11. International Users

This website is primarily intended for users in India. If you are accessing the website from outside India, please be aware that your information may be transferred to and processed in India, which may have data protection laws that differ from those in your jurisdiction. By using this website, you consent to such transfer.

12. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With authorized agents: To process booking inquiries you submit.
• With service providers: Trusted third parties that help us operate the website, under confidentiality obligations.
• For legal compliance: If required by law, court order, or government authority, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this policy.
• With your consent: When you have explicitly agreed to the sharing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

KL Mega Draw
Email: support@keralalotterymegadraw.in
Phone: +91 98743 85806
Address: At Gorky Bhavan, near Bakery Junction, Thiruvananthapuram, Kerala - 695033